Collection: Herbal Series

Dear Valued Customers,

 

We hereby wish to notify you that our utmost dedication lies in delivering to you an impeccable and top-notch service.

In order to keep you well-informed, we have outlined below the anticipated delivery times.

However, we kindly request you to bear in mind that unforeseen circumstances and national holidays may lead to alterations in these delivery times.

 

Domestic Orders 

1-3 business days

International Orders

5-10 business days depending on country of arrival

We're all ears for our customers and genuinely value your feedback.

Feel free to reach out to us anytime you please.

We're here to listen and assist you in any way we can.

info@ruzgarimport.com

In accordance with Regulation 45/2014 of the government regarding contracts concluded with distant parties, the provisions of this section apply solely to consumers who are purchasers. The consumer has the right to withdraw from the contract without giving any reason within 14 working days from the date of receipt of the ordered product, provided that the product is returned in its original, unopened packaging. If the consumer exercises their right of withdrawal, they must inform the seller in a clear and unambiguous written statement (via email). The seller is obliged to confirm receipt of the withdrawal statement to the consumer without delay. In the event of withdrawal by the consumer, the ordered product must be returned to the seller within 14 days from the date of the withdrawal statement. The cost of returning the product is borne by the consumer. We are unable to refund opened and/or used products. 

If the consumer exercises their right of withdrawal, the seller is obliged to refund all payments made by the consumer within 14 days from the date of receipt of the withdrawal statement. The seller is not obliged to refund until they have received the returned product or have received creditable proof from the consumer that the product has been returned. In case of a discrepancy between the two dates, the seller must take into account the earlier date.

The seller may demand compensation from the consumer for any financial damage resulting from improper use. Therefore, it is important to pay special attention to the proper use of the product, as the consumer is responsible for compensating for any damage caused by improper use.

The returned product is examined upon its arrival at our company to avoid any misunderstandings in the future. For example, to determine if the returned product was damaged or incomplete.

The consumer is not entitled to the right of withdrawal in the following cases:

- In the case of a used and/or opened product.
- In the case of a product whose price depends on uncontrollable fluctuations in the money market.
- In the case of a non-premanufactured product that was specifically produced according to the consumer's request and customized to their specific needs.
- In the case of a product where the seller fulfills the consumer's explicit request for urgent repairs or maintenance work.

 

Warranty

The right to warranty does not apply to the buyer if the defect occurred after the product was handed over to the consumer. For products not covered by the designated regulation, the warranty period provided by the manufacturer will be indicated alongside the product. In case of any issues related to this, the seller can provide accurate information. In the case of warranty, the consumer is entitled to free repair or replacement of the defective product within the warranty period. Warranty repairs apply to malfunctions caused by manufacturing defects. The warranty terms are valid in conjunction with the conditions stated in the user manual.

After receiving the goods, the customer is obliged to immediately notify Rüzgar Import & Trade Ltd. in writing of any incorrect deliveries, quantity discrepancies, and deficiencies. The notification must include the delivery note, contract, invoice number, a detailed description of the product, and the specific complaints. Any damages during transportation must be reported immediately after the product arrives at its intended destination. The customer's obligation to inspect the entire shipment applies. The fact and extent of the damage must be recorded on the delivery note/receipt and signed by the carrier. The customer should create a report on the extent of the damage. Despite any possible defects, the goods must be accepted and stored properly. Any hidden defects must be reported within 48 hours of receipt, provided that the product has not been partially or fully used, consumed, or depleted. All complaints must be submitted in writing, including the specific details of each identified defect. The customer must allow the seller the opportunity to inspect the disputed product. If the defect is confirmed, the customer may choose for the seller to rectify the issue or deliver a flawless product in exchange. The seller is not responsible for defects resulting from improper use, storage, or transportation. The seller's warranty obligation, as defined above, only applies if the previously delivered product is returned to the seller in its original, undamaged packaging. The seller will not accept returns of partially or fully used, consumed, or opened packaged products, and such products cannot be subject to warranty claims.

The seller shall not be considered in delay of performance if, in the case of a product not available in stock, the seller informs the Client of this fact, along with the expected delivery deadline, in the confirmation following the placement of the order. In this case, the seller shall not be liable for any compensation.

In all other respects, the provisions of Sections 6.171-173 of the Civil Code shall apply to warranties.

Client's delay: If, within 4 working days after the seller's notification of readiness, the Client is unable to accept or collect the goods, the seller may, at its discretion, either cancel the order in its entirety (and resell the goods) or store the product covered by the order with a storage declaration. If payment was not made at the time of the order or upon receipt, it shall be invoiced. The customer shall bear the storage costs (1,000 HUF/week). With the issuance of the storage declaration, the risk of damage shall pass to the Client. In the event of delayed performance by the Client, the seller may extend its own performance deadline until the other party fulfills its obligations, or, at its discretion, cancel the contract without setting a grace period from the 16th day of delay. By accepting these contractual terms, the parties agree that in the case of a bank transfer payment specified in an individual contract, the seller shall charge the Client a late payment interest rate of 12% from the first day of delay.